Diseño y elaboración del Sistema de Gestión de Calidad para el Instituto de Posgrado y Educación Continua de la Escuela Superior Politécnica de Chimborazo bajo la Norma ISO 9001:2008, en el periodo 2015

Abstract

The purpose of the following research is to desing a Quality of Management Sistem for Instituto de Posgrado y Educacion Continua of Escuela Superior Politecnica de Chimborazo under ISO 9002:2008norm during of period 2015, this was carried out in order to improve the processes to meet the customers´ exigencies througt the accomplishment of the requirements established. A previous planning over the design of the research was carried out in a qualitative way using the inductive method, surveys, and interviews focused of the processes carried out by IPEC. Therefore based of the norm scheme it was possible to make narrative cards and flowcharts for each procedure. With the result obtained, the system is considered a tool which improves the IPEC processes management through polices and, quality objectives to standardize its processes, assure the educational quality, improve its work system, and add values to the service in order to reach the academic excellence which will be reflected in the customer´s satisfaction. With participation of the IPEC and work staff it was possible to obtain a technically-elaborated and completely applicable Quality Management System that is why it is recommended to allow the personnel know about the system complemented with quality management, total quality, and permanent improvement training in order to improve both competencies an knowledge to reach the academic excellence.