Diseño de procesos, instructivos y formatos básicos para mejorar la Gestión Administrativa en las Bibliotecas de la Universidad Nacional de Chimborazo, de la ciudad de Riobamba

Abstract

This research work entitled “design of instructive processes and basic formats to improve the administrative management in the libraries of Universidad Nacional de Chimborazo, in the city of Riobamba”, has as main objective to investigate the instructive processes and basic formats to the institutional libraries. For developing this study, surveys to the teachers and students and interviews to the librarians were applied, which let to know the following results: customer support is quite irregular because it does not have any bibliographic instructive for guiding them into the book resources. Users rarely feel satisfied with the information and the tools for getting a better service are defective. The application of a processes design will allow to find out relevant actions into the institution by means of a general method map developed internally, thus, the proposal aims in the elaboration of an instructive and basic formats to be used in any procedure. It is recommendable to apply the designed tools in order to enhance the administrative management and the quality of service.