Diseño de un Sistema de Gestión de Calidad basado en la Norma ISO 9001:2008 para la Microempresa Textil “Rio Tex” de la ciudad de Riobamba provincia de Chimborazo

Abstract

The present research work “Design of a Quality Management System on ISO 9001:2008 Standard for the textile microenterprise “RIO TEX” in Riobamba, Chimborazo Province”. It was conducted to standardize the procedures in order to improve the satisfaction and needs of customers at “RIO TEX” through the achievement of the requirements set by ISO 9001: 2008 Standard”. The starting point for the design of a quality management system is the planning done through a schedule of activities. For processing and collecting information, it was used the scheme of the ISO 9001:2008 Standard, the format and the draft of this administrative tool is consisted by narrative sheets and flow charts of each procedures relating to the management of the microenterprise. The socialization of the proposed work is to familiarize with the terms of Total Quality, continuous improvement, quality assurance; customer satisfaction with this staff could apply their knowledge, behavioral and technical skills to fulfill customers´ expectations. The micro company “RIO TEX” assumed the commitment with quality and its importance in making decisions, to work with a policy and quality objectives, to improve the quality of processes, products and services, with this it “will ensure” the customers satisfaction. The implementation of the Quality Management System based on ISO 9901:2008 Standard, for the micro company can reach its quality standards; thereby the organization could be efficient and effective in both its operational and administrative processes as a support gaining a higher margin of usefulness and a meaningful reduction by the processes price and the lost time.