Análisis, evaluación e implementación de cambios en el Sistema de Gestión de Calidad según API Q1 9na edición en la Planta de Producción SERTECPET S.A. ubicado en la ciudad de Francisco de Orellana

Abstract

The objective of this research work is to implement the System of Quality Management according to Standard API Q1 the 9th. edition to recertify and improve competitiveness in the production plant SERTECPET S.A., located in the town of Francisco de Orellana, which begins with the collection of information, administrative, operational and comparative analysis of the changes made according to API Q1 the 8th and the 9th editions, and the perform the assessment of compliance with the requirements of the current standard and finally implement the changes that have occurred in the processes that affect the Quality Management System. The Standard API Q1 the 9th edition has been created by the private standardization organization called the American Petroleum Institute (API), this standard is intended to provide minimum requirements for quality management system that promotes continuous improvement, prevent defects and reduce waste of resources, either in the process or product manufacturing affiliates in the oil industry, granting certificates that guarantee the quality of them. The method used in this research was qualitative and quantitative. According to het procedure of the investigation it was possible to meet 95% of the requirements by implementing the quality management system standard API Q1 the 9th publishing company; result was achieved recertify and improves competitiveness in the oil industry nationally and internationally. In today´s competitive world, quality is the way to survival; SERTECPET S.A., company dedicated to providing services in the oil industry, has taken up the challenge to join international Standards to ensure not only the quality of products and services, but to all processes involved in it. Top management must make permanent control and monitoring of all activities in order to be met efficiently and effectively.