Implementación de modelos y herramientas de inteligencia “Balanced Scorecard y Cuadro de Mando” para el mejoramiento de la gestión universitaria en la Facultad de Ciencias Pecuarias de la Escuela Superior Politécnica de Chimborazo, período 2014-2018

Abstract

The Balanced Scorecard is the main methodological tool that translates the strategy into a set of measures, which provide the necessary structure for a management and measurement system. Whereas currently CEAACES requires the Higher Education Institutions (HEIs) to implement a management model that helps the correct developing of the same, It has been identified that the Facultad de Ciencias Pecuarias ESPOCH does not have a model of strategic planning, For this reason the primary objective is to implement a management model such as the Balanced Scorecard (BSC) in the Facultad de Ciencias Pecuarias, as well as provide a document containing the necessary information to monitor and implement the goals and objectives in order to measure and monitor the efficiency and effectivenessof its management. To support thisresearch four chapters has been raised. The problem, Theoretical Framework, Methodological Framework and Implementation of Balanced Scorecard, there of containing the information necessary to understand this work. In the developing of the Balanced Scorecard has involved ten steps to follow, for which surreys, interviews and ODUM PLUS software were used that helps to have more control over the strategic objectives, indicators and actions to be implement to improve management at the university. Considering that is an innovative contribution to the development of the Facultad de Ciencias Pecuarias, it is recommended that the authorities perform the necessary follow-up to it.