Implementación de un modelo y herramienta de inteligencia (Balanced Scorecard y Cuadro de Mando) para el mejoramiento de la gestión universitaria en la Facultad de Informática y Electrónica de la Escuela Superior Politécnica de Chimborazo para el período 2014 – 2018

Abstract

The research is part of the change in the implementation of the new system of higher education. This is introducing a strategic plan through the implementation of Balanced Scorecard (BSC) at the Faculty of Informatics and Electronics (FIE), to improve university management with the adoption of intelligent models that have been applied in companies. A Deductive-descriptive method was used, since this issue came from references carried out previously. The result were favorable, the data found were studied individually and then holistically. Questionnaires were used to collect data from interviews and surveys. To implement the scorecard was handled a software “Easy PHP” version 12.1 Easy PHP web application ODUN server installed GNU/Linux operating system. The implementation of the scorecard in the FIE allows a systematic tool to periodically monitor compliance of the objectives and indicators related to CEAACES. From the analysis of results has been obtained that FIE has a fulfillment of the vision (1.4 up to 3) that is considered bad. It was shown that the hypothesis, dependent and independent variable for having a control system and follow the rules of CEAACES that can measure the effectiveness of the objectives and it is recommended to continue updating the database for tracking FIE objectives and indicators.