Diseño de un Sistema de Gestión de Calidad basado en la Norma ISO 9001:2008 en la Empresa Balones Guzmán “GAMA” de la ciudad de Riobamba provincia de Chimborazo

Abstract

A quality-management system according to the NORM ISO 9001:2008 was planted at Balones Guzmán for a formal and written planning in orden to get evidence of the efforts that factory does to secure the processes, product and services quality. This investigation objective is to design a quality-management system to increase the custome´s satisfaction at Balones Guzmán Gama by means of the norm ISO 9001:2008 requierement acomplishment. The qualitative and cuantitave investigation methodology was used to gather information about current enterprise current though surveys applied to organization team players and customers. Written and field trip investigation were used verify the information. The result of this work is a quality management system based on the Norm iso 90001:2008 for the enterprise mentioned above. By applying this system, the Enterprise will be able to get quality standards, so that it can become more efficient and effective in its operational, administrative and support processes, increasing the customer´s satisfaction.