Rediseño del modelo y herramientas de inteligencia (Balanced Scorecard y Cuadro de Mando) para el mejoramiento de la gestión universitaria en la Facultad de Administración de Empresas, de la Escuela Superior Politécnica de Chimborazo, para el período 2014-2018

Abstract

This research was done at the Polytechnic School of Chimborazo, Faculty of Business Administration with the objective of completing the redesign of Balanced Scorecard so that have an efficient University Management Model. It was used the deductive inductive method its application will help us to employ business principles for the diagnosis, control and monitoring of criteria and indicators that are generating the true causes of the problem and issue a practical solution. For this it was applied, surveys, revision documented and observation. While redesigning the BSC, relies on Easy PHP (Scorecard) and Linux for intra-institutional platform. The redesign of the Balanced Scorecard allows that this model from being a planning model, to a management model, so it can be reviewed and updated according to new requirements needed by the organization, it will reflect the management results represented by the indicators calculated for each of the objectives that will analyze in the five perspectives that CEAACES establishes and they are reflected in the Strategic Map FADE. Is showed that the hypothesis of both, the dependent variable as independent as it will improve the control system and will allow a monitoring to the criterias and indicators of the Council of Assessment, Accreditation and Quality Assurance of Higher Education (CEAACES), those should be updated for better decision-making.