Implementación del Balanced Scorecard y su Cuadro de Mando como herramienta para el mejoramiento de la gestión universitaria en el Sistema Docente de la Escuela Superior Politécnica de Chimborazo, para el periodo 2014-2018

Abstract

This thesis aims the implementation of the BALANCED SCORECARD AND ITS CONTROL PANEL as a tool for the improvement of the university management in the teaching system of the Escuela Superior Politecnica de Chimborazo. This objective was achieved by developing a theoretical analysis of the BALANCED SCORECARD as well as working out an implementation methodology related to teaching, academic management. The measurement outcomes gathered were analyzed in order to draw a conclusion and raise it for the improvement of the academic teaching subsystem into ESPOCH. In order to carry out the study of this project, the tactical targets shown into ESPOCH, Were taken into account then, it was used the system named ODUM to perform a more concrete analysis, where each stated objective is assigned several indicators to conduct a study for the individual points evaluated by the CEAACES (council of assessment, accreditation and quality assurance of higher education) years ago. The ODUM system performs an evaluation and after having graded its percentages in three parameters; “Good”, “Fair” and “Poor”, it must be take into account the last two states; in other words, it is necessary greater attention and, monitoring in order to correct and improve; for accomplishing a satisfactory result. The implementation of the system can enable a monitoring process to the institutional development by conducting a mapping of the points requiring more attention and priority, so it will be useful to enhance the performance according to the grouping of indicators and goals that ESPOCH owns.