Implementación de modelo y herramientas de inteligencia (Balanced Scorecard y Cuadro de Mando) para el mejoramiento de la gestión universitaria en la Facultad de Ciencias de la Escuela Superior Politécnica de Chimborazo, para el periodo 2014-2018

Abstract

Nowadays we can say that the phenomenon of globalization has been gaining streng by demanding that all organization whit growth targets have update models of management this in turn, seek the development and growth through organizational learning, we are talking about intelligence tools, Business Intelligence BI , whithin which lies the Balanced Scorecard BSC. Implementing the Balanced Scorecard has been made in the seven faculties and the five subsystem at the Escuela Superior Politécnica de Chimborazo, putting into consideration this thesis was conducted for the faculty of sciences at ESPOCH, The aim of this work is to implement the Balanced Scorecard as a model of automated management system. Implementing the Balanced Scorecard in the faculty of sciences arises from the need to have a management model that addresses each of actions and provide the advantage of monitoring and controlling the administrative and academic faculty process. The strategic map was prepared for college science ESPOCH internally consist their respective objetives, indicators and proper actions or initiatives that should be take into account according to their needs, the results of the investigation showed that there is a dress because management the casual relationship between scorecard perspectives automated management will be controlled through a computer system and a virtual platform, allowing this model is strengthened in the medium and long term by creating new strategies for the welfare of the faculty of science and taking the right decisions for the improvement and the accreditation of courses that comprise the faculty.