Propuesta de gestión para optimizar el servicio en las dependencias del Centro de Salud tipo C ESPOCH – Lizarzaburu.

Abstract

The main objective of this research work was to create a proposal to optimize the service in the facilities of the health center type C ESPOCH – Lizarzaburu, it was implemented a survey and interviews to gather information which allow getting a better perspective about the users and their particular preferences for medical care. The main obtained results around infrastructure of the health center, determined that there is compliance, since it is considered that count with the necessary, the main shortcoming was determined in the staff which is considered unfit, due to do not comply with their functions of providing information, which creates dissatisfaction, regarding to the satisfaction in the service and quality of care, globally monitored there is a 30% acceptance and conformity. An evaluation was carried out which reflected a strong dissatisfaction in quality of care performing an average of 60% finds themselves not satisfied. Strategies were raised to improve the shortcomings encountered in the institution, the cycle of plan, do, check and act PDCA cycle, this allows the creation of strategies aimed at impetus to the effectiveness in the service of the facilities of the Healthcare, as well as the professional involvement in quality improvement, the optimization, efficiency, management and organization of the service of the institution object of study. It concludes that the raised proposal of management engaged the internal and external users with the solutions to the diverse problems found in the health center, which will be pay in better services for both. As well is important to recommend the study of this proposal od management destined to optimize the services, by the relevant bodies since it is a validated tool to generate the development and growth of the health centers in Ecuador.