Implementación de la metodología de las 5s en el proceso de servicio de mantenimiento de la Empresa INOX Hornos y Equipos.

Abstract

The objective of the implementation of the methodology of improvement “5s” the service process of maintenance of the company INOX Furnaces and equipment. An analysis of surveys showed the dissatisfaction of the customers who requested the maintenance service, which an effect analysis was carried out in which the main causes that caused the dissatisfaction of the Customers. Once the causes were identified, it was necessary to corroborate the perception of the employees based on a questionnaire, which generated a result of 31% of compliance over 100. For this reason, the implementation of the methodology “5s” (Seiri, Seiso,Seiketsu and Shitsuke) was developed. The implementation of the first stage of the “5s”, consists in sectioning personnel, environments and working tools, the second stage, ordering all the work environments, then the cleaning of the whole organization was done, to later standardize the procedures, and finally socializing the methodology in order to create culture in all the staff of the Organization. Once the methodology was implemented, to quantify the improvements obtained a survey was applied to the workers and appreciated a significant change reaching 80% over 100, which demonstrates that improved the processes improving the satisfaction of the Clientes. Periodic monitoring of the “5s” methodology is recommended.