Diseño de un modelo de gestión de calidad basado en las Normas ISO 9000 versión 2000 para la Empresa procesadora de licor “Sabor de mi tierra”, ubicada en la provincia del Cotopaxi, cantón Pangua El Corazón

Abstract

This thesis, Design of a quality management model based on the ISO 9000 version 2000 standards for the company, liquor processor "SABOR DE MI TIERRA", located in the province of Cotopaxi, canton Pangua el Corazón. "Organizations require of the implementation of quality management systems, to be more competitive The quality management model for its implementation proposes: presentation and departure analysis, it is evaluated and planned the real state of the areas involved in relation to the management system of quality, document adaptation planning will be defined and developed the changes of the SGC, identifying the objectives, proposing the operative and necessary documents, implementation - information in this phase will be developed the SGC analyzing the processes and formalizing the documents on what is supported the system of quality, monitoring the main objective is to follow up on the activities and tasks entrusted to the person! train in introductory courses. A full internal audit will be scheduled with the personnel of the organization in order to evaluate the degree of implementation of QMS. Realization of a plan of corrective actions and improvement of detected non-conformities, certification process to select the certification company to obtain certification. ISO 9000 standards, brings a series of internal benefits to the organization, allowing you to document each of the quality procedures, achieve consistency in operations, so that all officials can not only speak the same language, but know and identify with this procedure, allowing new ideas, an increase in efficiency and productivity, as well as a reduction in costs.