Diseño de un sistema de gestión de riesgos en la Empresa FASTNET Cía. Ltda., ubicada en la ciudad de Riobamba, provincia de Chimborazo

Abstract

The present research project is based on the Design of a Risk Management System for the company FASTNET Cía. Ltda., Located in the city of Riobamba, Province of Chimborazo, which was developed with the objective of identifying and mitigating the risks in order to consolidate the company`s operations. For an adequate design of de risk management system, the COSO report was taken as management model; Through the use of questionnaires made to the staff, this model allowed to analyze the different components in a detailed manner, which allowed to have a clear vision of the current situation of the company. After performing the analysis of the results of the internal control assessment, a risk level of 32% was determined (moderate risk), one of its main drawbacks being that it does not have a continuous study of potential risks, does not maintain a file and do not perform prevention tables of them, as well as the lack of adequate internal control. To include, a detailed analysis of the results is presented by means of classification tables in which the main shortcomings are presented, for which the improvement proposal is recommended through the use of a manual of functions, code of conduct and flowcharts, in order to improve and optimize their processes, also control their resources and activities.