Diseño de un modelo de gestión basado por competencias del talento humano para la Imprenta "Gutenberg" de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The design of a Management Model based on Human Talent Competences for the ´´GUTENBREG´´ printer in Riobamba city, Chimborazo province, was developed with the objective of contributing to the personnel performance and continuous improvement; identifying aptitudes, competences, skills, and abilities for each one of the positions. Direct observation was carried out to the internal processes in the printing facilities; techniques such as the survey and interviews were applied to the staff. It was found that the GUTENBERG printer has lack of an organic structure; for this reason, there is no segregation or separation of incompatible functions; furthermore, human talent is not according to the professional profile in the different positions. For the Management Model, administration procedures were developed in human talent to contribute to the administrative development and implement a new style of direction to manage the integral human talent. It is recommended that the managers of the printer put into practice this proposal in order to have a proper operation and improvement of the processes and socialize the design in all the departments of the production areas so the responsible person of each area knows the functions they have to perform and there in no duplication of function.