Diseño de estrategias para mejorar la atención al usuario en la biblioteca de la Unidad Educativa San Felipe Neri de la ciudad de Riobamba

Abstract

The main objective of the present investigation is the implementation of strategies to improve the user support in the Library of the Unidad Educativa San Felipe Neri of the city of Riobamba as part of its process of continuous improvement. Through surveys addressed to teachers, administrative staff and students of the secondary section and also open interviews to the coordinators of the levels of education. It was found that in the library there is no updated bibliography, lack of internet in the reading room, it has no a virtual library, there is no a printer copier to facilitate the service of prints and photocopying. With the results obtained from the research, the following strategies are proposed; Installation of WIFI Antenna (Ubiquiti), Computer Acquisition, Computer Installation, Security Labels, Bar Code Reader (Honey Well), Winisis Program, Installation Virtual Library, Acquisition of Copier Printer, File, Card Index, applicable to enhance the user support, both in the physical as well as in the academic and investigative following an order and an established plan in order to obtain the expected result.