Diseño de un manual de procesos aplicado a la biblioteca de la Escuela Técnica de la Fuerza Aérea, ETFA. Latacunga, período 2016

Abstract

The design of a manual of processes applied to the library of the Escuela Técnica de la Fuerza Aérea, ETFA. Latacunga 2016 period. To support theoretically the present research project was referred in studies carried out in other institutions, from this it was carried out surveys to staff who work in the institution and students in order to determine if the documentation complies with an optimal process to be field. It was possible to demonstrate that the management of the internal and external documentation presents developments since its management does not meet an established protocol causing delays in the delivery of bibliographic documents, reports management and indicators for institutional accreditation processes. It is also evidenced that the staff has knowledge of document management, takes a planning of purchases of bibliographic resources. For this purpose, this manual is proposed through the following processes for the routine administrative management, selection and acquisition of bibliographic resources, technical bibliographic processes, circulation and loan and computer loans. These processes will allow better management of the organization of the library of the institution. It is recommended to continuously evaluate the proposed processes, finally socialize the present research work that will better manage the processes librarians.