Plan de acción de recuperación de cartera vencida para disminuir el indice de morosidad, para la Cooperativa de Ahorro y Crédito 27 de Noviembre, ciudad Riobamba, provincia de Chimborazo, cantón Riobamba, año 2016

Abstract

The action Plan of recovery of past-due portfolio in order to decrease the default index, for the Cooperativa de Ahorro y Credito 27 de Noviembre, from Riobamba city, province of Chimborazo, Riobamba Canton, has like aim to elaborate a diagnostic of the current economic and financial situation, through the matrix design FODA (Strengths, Weaknesses, Opportunities and Threats) of the Institution. What allowed to know the Company situation and has a starting point, from the stating of strategies by the crossing and assessment of each stablished item, in order to apply an appropriate technique through the surveys analysis where the main problem is analysed that will help to design the corrective action plan. To set new strategies that decreasing the default index, the reduction of this one depends on each one of processes and recovery policies that keep the Company through strategical objectives in order to train the staff related directly to the notification and collection of these figures since of it depends on reduction to maximum the debts to third parties.