Modelo de gestión de cobranzas para recuperar la cartera vencida de atenciones del seguro obligatorio de accidentes de tránsito en el Hospital IESS de la ciudad de Riobamba

Abstract

The desing of Management Model for debts collection to recover the past due portfolio of shares for the Obligatory Insurance for Traffic Accidents in the IESS (Instituto Ecuatoriano de Seguridad Social) Hospital in Riobamba city was developed, since there are difficulties in collections and administrative efficiency. The model desing started with the analysis of the portfolio in the Institute; it continue with the financial analysis of the general statements; after that, findings matrixes about the administrative inconvenient were determinate; also flowcharts were designed to help with the organization and papers related to the billing and portfolio recovery management. Finally, the strategies and polices about the Model structure were presented which direct the Institution toward past due portfolio recovery of the Obligatory Insurance for Traffic Accidents as well as efficiency and quality of work improvement in order to offer a better service. It is concluded that the collection management model was developed to give viable solutions to the institution through actions applied opportunely to recover the outstanding values so that the institution’s due assets become net assets in a fast and efficient way.