Modelo de gestión por procesos para la Dirección Financiera de la ESPOCH, ciudad de Riobamba durante el período 2015 – 2016

Abstract

This research aims to design “Process Management Model for the Financial Office of the ESPOCH”, Riobamba; to initiate a change of organizational culture in each of the areas of Financial Management, to enable the identification and development of processes for optimizing the management of activities and norms compliance. This Process Management Model, began with the documentary analysis followed by individual interviews to lift all processes and then the process flows, process records and indicator sheets detailing all information of each process identified were developed. With the validation process by the Financial Director and the Director of Research Center Management Models and Computational Systems ( CIMOGSYS), we proceeded to the mapping of processes and document structure. Finally the structure of the Model process Management consisting of legal document of commitment of the Finance Department, Manual Process, Process Map, documented procedures and records: Finally the structure of the Model Process Management consisting of presents was presented. Based on the findings recommendations have been issued to be considered in order to make correct decisions for achieving the objectives set by the institution on the basis of efficiency, effectiveness, quality of work, in search of growth and institutional development.