Diseño de un cuadro de mando integral evaluando los indicadores para mejorar la rentabilidad financiera de la Cooperativa de Ahorro y Crédito Empresa Eléctrica de la ciudad de Riobamba

Abstract

Design of an Applet evaluating to improve the financial performance of the Savings and Credit Cooperative electric Company of the City of Riobamba. The following thesis is developed based on the necessities to improve the economical and administrative administration of public and private entities which have to have the necessary tools to face the future changes so the management could be more interactive and competitive. Precisely. The Applet is a management tool that helps to improve the organizational performance, keeping in mind the Vision and Mission. The entities of the Financial System such as Banks, Cooperatives, Community Savings Banks, Mutual Companies show a series of inconveniences for achievement of the objectives and goals, but they can count with Applet, which handle four perspectives adaptable to any entity, budgets and incomes, formation and development. The Applet proposes a valuable contribution for the cooperative since it will allow to improve procedures and the achievement of objectives. Besides, it will contribute to decision making, and for those who want to deal with application of an Applet in large, medium, small entities and from family character. It is recommended to carry out a study of the degree of satisfaction for employees with respect to the exchange of information, taking regular internal and external training courses depending on their area, so the Cooperative can be headed for a competitive future at financial market.