Plan estratégico para la recuperación de la cartera vencida de la Corporación Nacional de Telecomunicaciones CNT E.P. agencia Chimborazo

Abstract

This research is a strategic planning for the recovery of nonperforming loans of de National Telecommunications Agency CNT E.P. Chimborazo, to determine whether executed by the company regarding the recovery of nonperforming loans is applied efficiently. We conducted a field investigation, the techniques used were direct observation, analysis, survey and consultation, through documents such as bibliographic and internet wich were of great help in gathering the appropriate information. The proposal tends to implement a strategic plan that has a mission, vision, objectives, an internal and external SWOT analysis of the recovery of nonperforming loans, conclusions and recommendations, monitoring and executing believing to observe the possible outcomes of the strategies for obtain a culture of prevention to increased delinquency, and thus the CNT E.P. not get lost in its execution accounting, knowing well each of the profiles of those who may be creditors of the post service-pay. It can be concluded that the sale of products of CNT E.P. is made without conducting a market survey accurately, ignoring the ability to pay customers. It is recommended to take into account the suggestions to improve recovery, and create a department of performing loans with trained personnel to prevent and avoid losses caused by the lack of one.