Automatización del proceso de gestión de reparación de la EP EMAPAR utilizando el Business Process Management (BPM) “Bonitasoft Open Solutions”.

Abstract

The development of this tiling project had as main objective to develop a business process management (BPM) application for the automation of the repair process of the Public Company, Municipal Company of Drinking Water and Sewerage of Riobamba (EP EMAPAR), in order to help expedite the activities carried out by the company in its day to day. BPM Bonita Open Solutions was used for the aforementioned automation. The current situation of the company was studied and it was observed that it carries the forms of repairs of potable water and sewage, manually; Which leads to loss of the same. Through the study of the information obtained from the Bonita Open Solutions tool, the necessary database designs were developed, from the process of Notation Management to Business Process Management (BPMN) and the storage structure in the document repository. Applying the SCRUM methodology to the development modules of the BPM application, all the requirements requested by the client were automated. In the automation of the repair process of the EP EMAPAR several tools were used, such as: Pretty Studio, XDocReport libraries, PowerDesigner and Java libraries. Each of them with specifics objectives for the delegated tasks when performing the user stories in the product stack. In the measurement of the efficiency of the BPM application by means of the international standard ISO / IEC 9126 according to the behavior in the time according to the response time, the calculation of the time sample was carried out, which must be collected to carry out this measurement, since the company does not have a baseline of the repair process. The results of the measurement are interpreted as better values since they are in the range of [0,1]. It is recommended that the application be used with the appropriate training provided.