Auditoría de gestión en el departamento de producción de la Cooperativa de Producción Calzado Penipe período 2012

Abstract

The present work proposes the realization of a Management Audit to the Production Department of the Penipe Footwear Production Cooperative of the City of Penipe of the Province of Chimborazo, with which it is intended to issue timely and reasonable recommendations that allow to contribute to the efficient development of activities improving processes, improving performance, allowing the union between employees and company, improve the level of sales, seeking a common goal for the benefit of the company and for the benefit of citizens. In this research, an evaluation of the processes and operations could be carried out through the application of management indicators such as efficiency, effectiveness, and quality, based on a detailed diagnosis of the company's strategic approach. At the Management level, a number of recommendations could be made after the results obtained, which are: formulate the organizational structure; to periodically disseminate the internal regulations, mission and vision; to propose measurable sales objectives and strategies; foster a good work environment in which all staff are involved; improve customer service. The recommendations resulting from the audit will allow both manager and collaborators of the Penipe Footwear Production Cooperative to achieve a better work environment, accepting the participation of employees who contribute to the best performance of the activities, maintaining an adequate process, in the best conditions and quality in terms of attention to the market, since its main objective is to satisfy the customer, managing to position the Penipe Production Cooperative as a benchmark of commercial activities.