Elaboración de un Plan de Gestión de Calidad para el Área de Farmacia del Hospital Pediátrico Alfonso Villagómez Román - Riobamba

Abstract

The objective of this work was to develop a Quality Management Plan for the Pharmacy Area of the Alfonso Villagómez Román Pediatric Hospital in the city of Riobamba. For this purpose, a situational analysis was carried out in which the lack of a management plan with documented norms and procedures that allow for the adequate control of medicines from their acquisition to their dispensing was evidenced. Through the use of statistical methods, the percentages of the main morbidities were determined, of which more than 50% correspond to respiratory diseases and, according to the pathologies, the medicines in greatest demand were antibiotics and anti-inflammatory drugs, data that will be taken into account for the medicine procurement process. Each of the parameters that make up the Quality Management Plan were carried out in accordance with the specifications of ISO 9001-2000 standards. The preparation of the Quality Management Plan for the Pharmacy Area allows improving the quality of pharmaceutical processes and services provided by the Institution. It is therefore concluded that this plan is a basic tool for any type of organization seeking quality improvement and continuous improvement. The implementation of the Quality Management Plan is recommended for the Pharmacy area of the Alfonso Villagómez Román Pediatric Hospital as well as in other institutions that provide similar services.