Elaboración de un manual de procesos para el área de laboratorio clínico del Hospital Pediátrico Alfonso Villagómez de la ciudad de Riobamba.

Abstract

The present work constitutes a response to the problems of the Hospital Pediátrico Alfonso Villagómez of the city of Riobamba, whose causal factors are the inexistence of a manual of processes and procedures for the Clinical Laboratory area. The main objective was the preparation of the manual taking into account the needs that exist in this health service. The Ministry of Public Health of Ecuador, as a superior and regulatory entity, issues technical quality guidelines, based on the Technical Norms of Patient Safety, providing methodologies, tools, and indicators necessary in the application of the manual. Among the technical and legal specifications used to develop the manual of processes and procedures is the self-survery guide and the Technical Norms of patient safety, good laboratory practices, the national plan for good living, especially was based on The objective number three of the mentioned plan that proposes to improve the quality of life of the population through systems of protection and presentation of services presentation of integral and integrated services. For its development I used the methodology of the logical framework that provided a quality care to the patients besides issuing safe and reliable results. The procedure manual was reviewed by clinical laboratory staff including the laboratory leader, the professionals working in the laboratory and approved by the quality unit of the Pediatric Hospital Alfonso Villagómez. In addition to developing the process manual, these procedures were plotted in the Bizagi program run by the Ministry of Public Health. It was concluded that the procedures manual is an indispensable guide to perform the different clinical determinations. It is recommended that all clinical laboratories of the different health units be public or private should have a manual procedures.