Auditoría de calidad, mediante las Normas ISO 9001:2008 en la Cooperativa de Ahorro y Crédito San Jorge Ltda., en la ciudad de Riobamba, provincia de Chimborazo, período 2015

Abstract

The Quality Audit through Iso 9o01: 20os norms at San Jorge savings and Loan Cooperative located in Riobamba, Chimborazo province during 2015 allowed evaluating different internal procedures, which prevents the efficient, and effective result of the objectives proposed by the institution. For this, it was necessary to make different internal control questionnaires as well as determining the level of compliance with lso 9o01: 2008 norms. In addition, it was possible to identify that the Quality Management system requires the implementation of an updated structural chart on the functions and responsibilities of each employee; It was also possible to identify the lack of a communication method about the policies of the institution, this is why some collaborators do not know about the procedures of the system. It is recommended for the main staff of the company to identify and link the indicators to the quality objectives in order to evaluate their progress and accomplishment in this way, it will be possible to avoid the lack of quality in the products and services. In addition, it is recommended to conduct gossips, workshops and internal communication meetings to let people know about the policies and processes that are part of the QMs (Quality Management System). This will avoid the lack of knowledge and the wrong application of each one of theme.