Diseño de un sistema de gestión de la calidad conforme a las Normas ISO 9001: 2008, para la Facultad de Recursos Naturales de la Escuela Superior Politécnica de Chimborazo, de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The present investigation designed a Quality Management System according to the ISO 9001:2008 standard, for de Faculty of Natural Resources of the Polytechnic School of Chimborazo, city of Riobamba, Chimborazo province, with the objective of contributing to the implementation of quality standards, expectations, needs and requirements of its different customers (authorities, administrative and operational personnel, teachers and students), increasing the satisfaction level through the provision of an educational service of quality. The Quality Management System (QMS) is a mechanism to ensure the efficiency and effectiveness inside and institution, since it interacts and includes all processes as: administrative, academic and operational of the Faculty, which are managed in an organized and systematically way, in order to improve continuously. The present Quality Management System compliances with all requirements of the ISO 9001:2008 standard, this system was based on the documentation of the policy statements and quality objectives, the quality manual, documented procedures and its appropriate records. The investigation concluded with the inclusion of the respective conclusions and recommendations. KEY