Diseño de un sistema de gestión de calidad basado en las normas ISO 9001:2008 para la Cooperativa de Ahorro y Crédito Mushuc Runa Ltda., agencia Riobamba, provincia de Chimborazo

Abstract

The design of a Quality Management System based on the ISO 9001:2008 standard for the Credit Union “Mushuc Runa Ltda.”, Riobamba agency, Chimborazo province was developed with the objective of reducing the late payment. All the standards and international documents applicable to any organization regardless the type, size, or supplied product were used for the development of the Quality Management System. In addition, some interviews focused of the credit area were done to identify and gather data about processes of credit and collections in order to guarantee the execution of well-defined quality processes which will end up in the improvement of efficiency, efficacy and competitiveness of this social organization. The investigation has been carried out to be a significant tool for the credit union due to it will facilitate the management system in processes with regard to granting credit and debt recovery by means of effective technical mechanism which contribute to a better organization in the management of credit and collections for the reduction of late payment and increase of profitability in the Credit Union through the standardization of internal processes in the credit area.