Diseño del modelo de gestión por procesos para el Instituto de Posgrado y Educación Continua de la Escuela Superior Politécnica de Chimborazo

Abstract

This research work is aimed at the “Design Process Management Model for Graduate Institute of Continuing Education of Polytechnic School of Chimborazo” to improve administrative management, efficiency, effectiveness and restructuring. To do the lifting process was performed by the technique of the interview that allowed to know the information about the activities done by officials within the unit, the information obtained was documented and recorded in the records of process, process diagrams, specifications indicator, registration cards and process maps, with the use of these tools is proposed to develop the document structure model process management of the Institute, for the purpose of achieving greater efficiency, so that it is able to identify its processes, to design, measure an improve them, thus guiding the work toward the satisfaction of the needs and expectations of customers, through procedures with high added value, offering a permanent self-assessment tool. Therefore, this research is an instrument of administrative management, ensuring that all processes of academic unit develop in a coordinated manner to achieve the satisfaction of stakeholders. It recommends the implementation, socialization and training of personnel management model and perform the periodic monitoring model by the quality commission. Keyworks: