Evaluación a los procesos de la Unidad Financiera de la Dirección Provincial del Consejo de la Judicatura de Chimborazo

Abstract

The present investigation is the evaluation to the processes of the Financial Unit of the Provincial Directorate of the Judicial Council of Chimborazo, in order to verify that each one of the procedures is fulfilling correctly, the degree of efficiency and the effectiveness achieved, as well as for a correct take of corrective actions. The evaluation was developed through data provided by the officials, with the application of surveys and FODA analysis of the Financial Unit. For its development is applied the methodology of Jack Fleitman that allow to identify areas, processes that present critical levels. They are divided in four stages: preliminary analysis, integral of the review, evaluation of each area and processes and the presentation of the report, where the results show the balance between efficiency and deficiencies, achievements and non-compliance. Analytical papers were also used to facilitate the evaluation, which are designed to help to automate, compile and order the information that allows the presentation and interpretation of the agile and accessible way, also serve as evidence for the evaluators. The research is concluded with the recommendations of designing a processes manual, besides the application of flows of the different areas and the indicators to be able to measure them.