Estrategias del servicio de usuarios, para el Centro de Documentación Regional Juan Bautista Vázquez (CDRJBV) de la Universidad de Cuenca a través de la biblioteca del campus Yanuncay en el 2016

Abstract

The strategies of users` services for the “Juan Bautista Vàzquez” (CDRJBV) regional documentation center of the University of Cuenca, through the Yanuncay campus library, in 2016, they were created in order to improve the service offered by the library for the students and that the same ones use of the best way, it has been found that these services are not used properly or with the optimum frequency, which derives in a underutilization of the physical and technological infrastructure of the center, in this research, a questionnaire was developed for library users. Inside this conceptual framework, our proposal raises that the Juan Bautista Vàzquez Library develops strategies of the users`service, with the intention of guaranteeing the adequate use of physical spaces and bibliographical content and especially the most important thing that students in general use the services and look at the library as a primary ally in the achievement of knowledge.