Propuesta de un sistema de gestión de calidad para los procesos de matriculación vehicular de la Unidad Municipal de Transporte Terrestre, Tránsito y Seguridad Vial del cantón Guamote, provincia de Chimborazo, período octubre 2015 – octubre 2016

Abstract

This working paper ´Proposal of Quality Management System for a Vehicle registration processes of the Municipal Unit for Transport, Transit and Road Security of Guamote Canton, Chimborazo Province during October 2015 – October 2016, it is aimed to propose a quality management system based on the requirements of ISO 9001: 2008 regulation. After the initial diagnosis some problems such as the lack of management and quality culture, the lack of a policy and quality objectives as well as customers have not been consulted don their needs and expectations about the service were evidenced. Responding to these problems, a Quality Management System was proposed which allows having a well-documented and integrated organizational structure that will ensure customer satisfaction thus the continuous improvement is part of the process of vehicle registration. Furthermore, it constitutes a framework on which they can be managed and implemented alternatives, corrective actions or improvement projects, which allows to the Municipal Unit for Transport, Transit and Road Security in order to maximize its strengths, providing a service that meets the needs and expectations of its Clients.