Diseño de un Modelo de Gestión basado en el cuadro de mando integral para el Gobierno Autónomo Descentralizado Municipal del cantón Lago Agrio, provincia de Sucumbíos

Abstract

The subject of this research is “A Management Model Design base on the Balanced Scorecard for the Decentralized Autonomous Goverment of Lago Agrio City.” In order to improve institutional management; organizations can have proper planning, but they do not have a system that controls the management that is why they can not determine whether objectives had benn met, therefore they can not take actions to improve and to achieve the institution´s growth. The metodology to develop the Balanced Scorecard desing was determined. Subsequently, by the application of a SWOT analysis the strengths, weaknesses, opportunities and threats were determined, which allowed us to produce a mangement indicators guide using the Balanced Scorecard Methodology. As a result, business strategies aimed to imrove the processes, quality in the delivery of service, corrective actions, measurement of existing resources were established, and the same strategies that the Administration needs to take into account in order to improve their processes and to meet the proposed objectives through their appropriate decisión-making. Finally, it is reccommended to Human Talent department: To monitor the activities of each staff member. To implement a management model base don the Balanced Scorecard to enable the institution: To redesign the public services coverage( safe wáter) and social assistance for all urban and rural territory of the canton.