Diseño de un Modelo de Gestión basado en el Cuadro de Mando Integral para el Registro de la Propiedad del cantón Riobamba, provincia de Chimborazo

Abstract

This research aims to design a management model base on the balanced scorecard, applied in the register of land of the canton Riobamba, Province of Chimborazo, in order to contribute to the improvement of institutional management through the formulation of a coherent set of indicators that facilitate opportune decision making. Techniques based on the interview, observation forms and questionnaires were applied, which allowed the correct diagnosed valuation and construction of the balanced scorecard BS which also had the support of important tools such as DataCyc1e SMap and software Excel. With this proposed implementation for a strategic management model based on the perspectives, financial, customer, internal processes and learning and growth, it was possible to establish strategic objectives with their respective indicators and compliance percentages which quantified and indicated the level of performance from each of them. It is conc1uded that this research will be a tool to improve the management in the entity holistically to meet the needs of the community. Therefore, it is recommended to accomplish the research because through this it will be possible to align personal and organizational objectives with strategies for strengthening the organization.