Auditoría de calidad bajo los estándares ISO 9001-2008 a la Empresa Parmalat del Ecuador, de la ciudad de Latacunga, provincia de Cotopaxi, período enero – diciembre del 2014

Abstract

This research paper is a quality auditing under the standards ISO 9001:2008 to Parmalat Company of Ecuador, in Latacunga city, Cotopaxi province, in the period January – December 2014, the aim is to reach the quality standards, improve its processes, promote the accomplishment of requirements of clients, prevent the unconformities and promote the continuous improvement. The purpose of this job is to determine the grade of efficiency and efficacy in the process management of production, developing the stages of quality auditing, internal control and through the application of the norm ISO 9001:2008. According to the obtaine results by the statisticmethod Chi-Square, the hypothesis is proved, wich will let to fulfill with the expectations of clients and their satisfaction with the delivery of quality products. It is recommended to make a training to apply client satisfaction evaluations progressively that let to determine the grade of acceptance of the product in the market, to develop strategies for timesuppying of actualized registers that let to get a real prize of the last products in stocks; and, an adequate register and legalization of documents.