Diseño de un modelo de gestión de calidad basado en las Normas ISO 9001-2008 para la Cooperativa de Ahorro y Crédito Fernando Daquilema Ltda., (casa Matriz), de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The present investigation poses the Quality Management Model Design according to ISO 9001-2008 for Cooperativa de Ahorro y Credito Fernando Daquilema Ltda. (headquarters) of the city of Riobamba so as to improve the processes carried out in each department, since none management model is being applied. In doing so, the credit union will be more efficient and more competitive in the national financial system and will offer high quality products and services. The enterprise can be constantly improved using the quality management. The ISO 9001-2008 based-quality handbook can be used as a guide to perform better in the financial system. Its employees have to be trained permanently to work efficiently. Thus, its goals and objectives will be achieved and internal and external customers´ expectations will be met. By applying the quality management model, activities will be done faster so that customers´ expectations can be met. Besides, its administrative, financial and operative goals will be achieved.