Elaboración de un Modelo de Gestión Administrativa en base al cuadro de mando integral para ORGATEC, Riobamba, provincia de Chimborazo

Abstract

This research aims to develop an Administrative Management Model based on balanced scorecard for ORGATEC, Riobamba – Chimborazo, with the expectation that the organization relies on with an instrument that it should help to face the current tendencies in the control of the fulfillment of the strategic planning with an approach towards the institutional vision by promoting continuous progress by means of planning proper research techniques, a SWOT analysis, and a guide of indicators. The Model of administrative management based in the scorecard, also known as Balanced Scorecard, was developed to be applied according to the reality of the company proposing business strategies in order to improve processes, quality service delivery, corrective actions, and measurement of existing resources that will serve so that the Administration can improve its processes and can meet the goals set by a proper decision making. Continuous monitoring of cash flows are recommended, along with the fulfillment of deadlines in the delivery of consulting and electrical auditing to promote products and quality of services, moreover, constantly train Human talent holistically, and the planning of technological tools that optimize the work.