Diseño de un modelo de gestión de calidad basado en los modelos de excelencia y el enfoque de gestión por procesos de la Empresa Ecuatoriana “ECUATRAN S.A.” del cantón Ambato, provincia de Tungurahua

Abstract

The purpose of this research is to design a Quality Management Mardel based on excellence models and management approach through processes, which allows establishing the principles and guidelines to enable the company to adopt effectively a process –based approach to the management of its activities and resouces by supporting the management of company “Ecuatoriana S.A”, located in Tungurahua Province. For the development of Quality Management Model used excellence models and management approach through processes that are excellent results in the overall performance of an organization, customers, people and society in which it operates. They are achieved through leadership, that directs policy and atrategy which will be achieved tharough people, partnership, resources and processes. The research developed will be an important tool for the company ,besides it will facilitate, the planning , organization , management and monitoring to determine the appropriate way to achieve the defined strategic goals short , medium and long – term because it allows that its processes are carried out in an arganized and controlled manner ; making them more operational and effecive to improve a better organizational and institutional development to perform internal and external processes accurately , increasing profitability to have satisfied customers according to their requirements so that customers will have better services friendly atmosphere and satisfaction with the perceived benefits