Diseño de un sistema de gestión de calidad basado en Normas ISO 9001-2008 para el Consejo Nacional Electoral, de la ciudad de Riobamba, provincia de Chimborazo

Abstract

The design of a Quality Management System based on ISO 9001- 2008 for the Consejo Nacional Electoral, the city of Riobamba, Chimborazo province, has been developed to minimize the problems and increase customer satisfaction. With this goal to make a theoretical foundation for the system to run; later, with the use of inductive, deductive, analytical – synthetic methods and research tools and techniques were a rising of processes with the help of the standard to improve the human talent and the quality of service. As added value developed a quality manual that includes: Entity data, exclusions existing, the scope, policies, objectives and cards of procedures fulfilled as for control of the papers, control of records, audit interns, service control does not agree, preventive and corrective actions, all with its respective legal sustenance. Finally it is recommended to realize a sheet of indicators of management in which the processes are detailed to evaluate, targets, goals, scales, horizons, and dates in which they can be executed, including the person in charge. For the measurement is suggested to be qualitative, for each process to be evaluated and in this way it is possible to contribute to the improvement of the satisfaction.