Implementación de un modelo de gestión basada en la metodología de Balanced Scorecard en la Dirección Distrital 06D01 Chambo-Riobamba MIES

Abstract

This research paper proposes the design of a management system based on the BSC methodology and applied to public institutions based on the National Plan of Well-being. The proposal started with the situational and organizational analysis of the institution, and a diagnosis was then made using a SWOT analysis. After determining the key success factors and barriers to improvement, indicators of efficiency, effectiveness, quality and economy were proposed for the classification of prospects of the Scorecard and in this way the Strategic Map was constructed and lastly a framework of control and management was established that allowed for improved organizational efficiency in compliance whit the institutional guidelines. The situational analysis carried out determined that periodic control of institutional management was necessary, that which will promote administrative and operational development; in addiction efficient strategic management of the strategic plan available to the district was required. In order for the proposed plan to be implemented correctly it is recommended to seek technical training that is available to the public sector institutions; furthermore the working group should be trained and thus the parameters issued by the central management and Senplades will ultimately be met.