Diseño de un modelo de gestión por procesos aplicado a la Empresa Nutricereales de la ciudad de Riobamba

Abstract

The objetive of this research work is to desing a Process Management Model for “Nutricereales” Company located at Riobamba city, which expects ti iniciative a change of organizational culture, allowing establishing the processes management. In the research used the direct observation interwies, inductive and descriptive methods. For the informations-collecting and the development of process management model made some tolos such as: data sheets, indicators, procedures and flow charts. The Estructure used focuses: compromiso document of the Company, process handbook, process map, documented procedures and registers. Through the presentation of the structure of the management model seeks improvements in productivity and quality of its implementation. After doing its analysis and formulation, it concludes that this research work will contribute to improve the performance of activities in all áreas of the Company. It recommends involving all members of the Company in the implementation of the model by creating awareness about a beginning of the change of organizational culture process, with the porpuse to make the right decisions to achieve the objectives planned and optimizing the management of activities through continuous staff training.