Diseño de un sistema de gestión de calidad basado en la Norma ISO 9001:2008, para el Camal Municipal de Riobamba, provincia de Chimborazo

Abstract

The following research proposes the design of a Quality Management System base on ISO 9001:2008 norm for the Municipal Slaughterhouse of Riobamba, this is based on the need to solve the problems found in the company, which main purpose is to offer a better internal and external service for the customers. The information obtained was collected and analyzed trough surveys carried out for the workers of the Municipal Slaughterhouse, this information was used to elaborate the documents, records, and declarations required by ISO Norm; this is considered as the basis for the implementation of the Quality Management System in order to optimize the processes and resources. With all the work carried out, the Management commitment, socialization activities, training and distribution of documents, it was posible to provide all the operational and work structure properly documented in order to fulfill everything required by the Quality Norm. It is concluded that the implementation of the Quality Management System at the Municipal Slaughterhouse of Riobamba will increase the customers´ satisfaction in a continuous and sustained way. It is recommended for the Municipal Slaughterhouse to implement the Quality Management System as well as the personnel´s training and formation regarding with total quality concepts, continuous improvement, and use of information related to the Quality Management System.