Auditoría de calidad a la Empresa Constructora WBM Arquitectura y Bienes Raíces, del cantón Riobamba, provincia de Chimborazo, período 2013

Abstract

This research proposes the implementation of a quality audit to the production of housing units, which gives the Construction Company “WBM” Architecture And Real Estate, from the city of Riobamba, province of Chimborazo, period 2014, whose primary objective is to develop an audit of quality the Construction Company “WBM” Architecture And Real Estate, from the city of Riobamba, province of Chimborazo, period 2013, in order to establish the effectiveness of the quality management system. In this research was carried out an assessment processes provided by the personnel involved, through the implementation of surveys and observation, based on a detailed diagnosis of the company. Management has made a number of recommendations after the results, these are: Develop a quality plan, disseminate the rules of procedure, the mission and vision; to raise objectives; to encourage a good working environment in which to engage all staff; improve customer service. The implementation of the recommendations, will allow both Manager and employees to achieve better results, accepting the participation of employees who contribute to the better performance of the activities and improve the competitive level.