Desarrollo de la metología para la implementación de la Norma ISO 9001- 2008 en el área administrativa del Gobierno Autónomo Descentralizado Provincia de Pastaza.

Abstract

The investigation begins with an inquiry into the current situation of the institution where the absence of documentation, procedures and quality controls that guarantee the efficiency of a quality management system is evidenced by improving the quality of work, ensuring compliance with the needs of the worker and the client. The ISO 9001-2008 standard has been the basis for structuring the quality control manual in which its policy, objectives, procedures and responsibilities defined. To perform the procedures and applicable to the institution records, activities, sequence and interaction of the work done in the administrative area of the Gobierno Autónomo Descentralizado Provincial de Pastaza thus it defined a program to improve the performance of the manual was developed activities performed, focused on meeting the requirements of the institution and the customer, providing quality service, leading the institution continuous improvement, correcting potential problems and achieve an effective and controlled work. With this study, in applying a quality manual as ISO standard 9001-2008, there is provided an alternative that ensures that personnel administrative area of the Gobierno Autónomo Descentralizado Provincial de Pastaza meet quality work, guided by the procedures established for each process, ensuring compliance with the needs of the worker and the client. It is recommended that the methodology made for the implementation of ISO 9001 - 2008 is implemented to better achieve the goals set by the organization.