Auditoría de calidad al proceso de producción de la línea automotriz de la Empresa Ecuatoriana de Matricería “ECUAMATRIZ Cía. Ltda” de la provincia de Tungurahua del cantón Ambato, período 2013

Abstract

The present research was developed in an Industrial Company of Tungurahua Province, Ambato Canton, devoted to die-casting and tools production of construction, automotive parts, power line, and water drinking line, white good and die-cutting services. An Audit of Quality to the production process of automotive line, will allow measuring the effectiveness of Management Quality System, to improve its processes, be more efficient in order to fulfill with the customer requirements, to prevent the discomfort and promoting the continuous improvement. For the development research four chapters were conformed, the same that are composed of: CHAPTER I: It contains the statement, formulation, delimitation, justification and general and specific objectives of problem. CHAPTER II: It contains the theoretical framework, historical antecedents and the entire theoretical basis. CHAPTER III: It has the methodological framework, the general and specific hypothesis, the variables, modality, types of research, population and sample, methods, research techniques, result, analysis and interpretation of interview and surveys, verification of hypothesis through Chi-square. CHAPTER IV: It contains the proposal Audit of Quality to the production process of automotive line of the Ecuadorian Company of die-casting “ECUAMATRIX LTD.” in Tungurahua Province, Ambato canton, 2013. According to the obtained results through Chi-square method it is justified the feasibility of developing a Quality Audit of First Part to the production Process of automotive line of the Ecuadorian Company of die-casting “ECUAMATRIX LTD.” that will allow to fulfill with the customer expectations and its satisfaction with the delivery of quality products.