Diseño de un sistema de gestión de calidad basado en la Norma ISO 9001:2008 para la Cooperativa de Ahorro y Crédito Integración Solidaria Ltda., matriz Salcedo, provincia de Cotopaxi

Abstract

This research is the design of a quality management system based on ISO 9001:2008 for the credit union Integración Solidaria Ltda., Salcedo matrix in the province of Cotopaxi that will support the standardization and approval of internal processes especially in the credit area. To develop the Quality Management System was used ISO 9001:2008 standard that are international and generic documents that detail documentation such as policies, objectives, procedures, plans, guidelines, standards, work instructions and records that are applicable to all organizations no matter their type, size and product provided since they establish standards for all companies that want to use it and mainly it will define a starting point for the implementation of the Quality Manual will improve the competitiveness and permanence on the market. The research carried out will be a vital tool for the cooperative, it will serve, facilitate the planning, organizing, directing and monitoring to determine the appropriate way to achieve the strategic objectives in the short, medium and long term, as it will allow that its processes are made in an organized and controlled manner, making them more operational and effective, contributing to greater organizational and institutional progress to make internal and external processes to increase profitability to have satisfied customers and partners in their development requirements and offer the best attention, services, pleasant atmosphere and satisfaction with the perceived benefits.