Diseño del cuadro de mando integral en el sistema de gestión para la Cooperativa de Ahorro y Crédito “Shobol Llinllin” Ltda

Abstract

The research entitled Design Scorecard in the Management System for Cooperative Savings and Credit "Shobol Llinllín" Ltda. aimed to develop a balanced scorecard as a contribution to improve the management system of the organization. For its development hypothetical deductive method was applied because it required a preliminary observation of the situation of the entity to proceed with the development of the hypothesis that underwent testing. With the application of research techniques: observation, survey and interview relevant information regarding the internal and external situation of the entity was obtained, determining strengths and weaknesses, as well as the opportunities and threats. The analysis and discussion of the results were based on theoretical framework used in research to relate their variables. From this information it was established change factors that should be developed in order to provide a framework to improve the management of the cooperative. Management indicators were applied to measure the four elements of the administrative process: planning, organization, direction and control, along with indicators of efficiency, effectiveness and economy. The research proposal was made to include strategic planning components: mission, vision and values , the wording seeks to understand all partners and potential customers of the cooperative to become a true guide inside job and what the organization intends to achieve. The strategic objectives for the four perspectives: financial, customer, internal processes and learning and growth, maintain a close relationship with the goals set forth in the bylaws of the organization, but include targets , indicators and projects to be executed . Compliance will be subject to verification according to the stipulated time and under the supervision of responsible personnel. The research findings indicate the scope of the proposed objectives and recommendations indicate patterns of action to improve the management of the Cooperative Savings and Credit Shobol Llin Llin, Ltda.