Diseño de un sistema de gestión de la calidad basado en la norma ISO 9001:2008 para la Empresa “IAF Industrias” de la ciudad de Riobamba provincia de Chimborazo

Abstract

This research proposes a desing of a System of Quality Management based on ISO 9001 – 2008, whose primary purpose is to respond to the problems found in the company, in terms of average levels of satisfaction refers to the company “IAF INDUSTRIAS” founded in 1996. The investigation began with the documentary literature review to determine the appropriate model to meet business objectives, which are to raise levels of customer satisfaction, reaching the conclusión that a System of Quality Management according to the ISO is the best suited to the company. The information obtained was collected and analyzed for all workers of the company “IAF INDUSTRIAS”, reaching with this information prepare documents, records and statements required by ISO. With all the work done over the management commitment and socialization activities, training and distribution of documents, all ships operating structure and working properly documented, to comply with the requirements of the Quality Standard. It is concluded that the implementation of the QMS in Business “IAF INDUSTRIAS” I will raise continuously and sustained customer satisfaction to higher levels of productivity, profitability and competitiveness therefore recommending immediate implementation.