Diseño de un sistema de gestión de calidad basado en la Norma ISO 9001:2008 en el Hospital de Especialidades San Juan HOSPIESAJ S.A. de la ciudad de Riobamba para el período 2013

Abstract

The purpose of this research work was to design a Quality Management System based on ISO 9001: 2008 Standard for the Hospital for Medical Specialties San Juan HOSPIESAJ SA, to improve its administration and satisfaction of its customers and all concerned. A research design was carried out for the effect and it was determined through the diagnostic parameters the current situation of the administrative work of HOSPIESAJ SA, and the non-existence of the requirements of the standard, this involved to design the quality Management System through macro processes, policy, quality manual and the continuous improvement of its core activities. HOSPIESAJ SA, will be a quality organization to implement the eight requirements that this thesis work covers with guidelines and procedures systematically applicable, and thus achieve a positioning of the service and the organization.